Responsible Service of Gaming training

Victorian gaming venue staff must complete approved Responsible Service of Gaming (RSG) training.

RSG training provides gaming staff information and skills so they can provide gaming responsibly.

Gaming venue staff who need to complete the training

You must complete the approved RSG training if you are employed in a Victorian gaming venue and you:

• work in the gaming machine area of a gaming venue, and
• have more than incidental contact or interaction with players of gaming machines in the gaming machine area.

You must also complete the RSG training if you are a:

• venue operator
• nominee of a venue operator
• holder of a gaming industry employee licence.

Training requirements for new gaming staff

You must complete two modules:

• Module 1 - this module involves 2-3 hours learning online and must be completed within one month of starting work in a gaming venue. You can complete the module before starting work if you choose.
• Module 2 - this module is delivered via video-conferencing or in gaming venues within six months of starting work in a gaming venue. We recommend that you complete this module after you’ve started your employment.

You do not need to:

• complete training before beginning work or as a condition of securing a new job
• pay for the training. It is provided free of charge.

RSG refresher training

New responsible service of gaming (RSG) refresher training requirements have commenced.

You must complete two modules:

• Module 3 - the refresher online module (2-3 hours learning online)
• Module 4 - the refresher face-to-face module (delivered via video-conferencing, or in gaming venues).

You do not need to pay for the training. It is provided free of charge. 

Timelines for completing refresher training

When did you last complete Module 2?

You must complete Module 3 and Module 4 within 3 years of the date on which you completed Module 2.

Module 4 training must be completed within 3 months of completing Module 3.

Ongoing refresher training every 3 years

After completing Module 3 and Module 4 the first time, you must complete them every 3 years thereafter from the date on which you last completed Module 4.

Your RSG training account

Your account is the place where you can manage your RSG training records and get certificates for all completed training.

To set up your personal RSG training account:

• go to  www.rsgonline.vic.gov.au (External link)
• supply an email address that cannot be used by any other person for training (we recommend you use a personal email address rather than your work email address)
• set up a username and password.

If you forget your RSG training account password, you can follow the links on the RSG website to reset your password. An email will be sent to your registered email address with a link to reset your password.

If you no longer have access to the email address you used to register your RSG training account, please email rsgonlinehelp@justice.vic.gov.au (External link)

How to complete RSG courses

Online modules (Module 1 and Module 3)

Once you have set up your account, you can access the online training modules via your account.

It is recommended that you access the online modules on a desk-top or laptop computer and not on a mobile phone or tablet. The modules are best accessed through Google Chrome and you should make sure that cookies, pop-ups and Javascript are all enabled.

Face-to-face modules (Module 2 and 4)

Module 2 and Module 4 training is conducted face-to-face via video-conferencing, and in gaming venues. Sessions for face-to-face modules (Module 2 and Module 4) are organised by venue operators and are provided free of charge.

We recommend that you complete the relevant online module (Module 1 and Module 3) before attending the face-to-face training session for Module 2 and Module 4. You should bring your online module certificate of completion with you to the face-to-face training session or provide it electronically at the video-conference training session.

For RSG refresher training, you must complete Module 4 within 3 months of completing Module 3, the online module. We recommend that you schedule your Module 4 session before completing Module 3 online.

RSG certificates

For copies of certificates for all completed RSG training modules, log into your RSG training account at www.rsgonline.vic.gov.au (External link)

After completing a face-to-face training module, you will need to log into your account to generate your certificate of completion for the face-to-face training module.

Changing your name on your certificates

You can change the name on your RSG certificates by logging into your RSG training account and updating your user profile.

Once you update your user profile, you can generate copies of your RSG certificates with your new name.

Expired RSG certificates

If you completed RSG training in Victoria before 1 January 2017, your RSG certificate is now expired. You will need to complete Module 1 and Module 2 to meet your RSG training requirements for Victoria. 

If it has been more than 3 years since you completed Module 2 or Module 4, you will need to complete both Module 3 and Module 4 before you can work in the gaming area of a gaming venue.

RSG training in other states or territories

The approved RSG training in Victoria is different to training provided in other states.

For this reason, you must complete the approved Victorian RSG training even if you have completed training in other states. This includes the nationally accredited SITHGAM compliant training provided by some Registered Training Organisations.

Victorian RSG training is valid only in Victoria. If you wish to work in a gaming venue in another state, you will need to complete training in that state.

Gaming industry employee licence

RSG training is different to a gaming industry employee licence.

Certain employees of Victorian gaming venues are required to hold a gaming industry employee licence.

You are only required to hold a gaming industry employee licence if you are employed by a gaming venue operator to:

• perform any task that requires access to the logic area* of a gaming machine at the venue
• possess, or issue to other persons holding a gaming industry employee's licence, keys that unlock the logic area of a gaming machine at the gaming venue
• perform any task that requires access to a prescribed restricted monitoring component at the gaming venue, i.e. access a Jackpot Interface Board or a Slot Machine Interface Board
• supervise any person carrying out any of the duties referred to above.

*The logic area is a secondary secure area within a gaming machine that contains the logic board associated with the gaming machine’s operations.

You are not required to hold a gaming industry employee licence if you only access the internal features of a gaming machine (i.e. open the gaming machine), but do not access to the logic area.  For example, you do not require a gaming industry employee licence to open the gaming machine to empty the cash hopper.

The Victorian Gambling and Casino Control Commission issues gaming industry employee licences. Information on gaming industry employee licences is available on the commission’s website (External link) 

Information for venue operators

Venue operator responsibilities

As a venue operator, you must make sure that any employee who needs to complete RSG training does so.

You must make sure any new employee who has not previously undertaken RSG training completes:

• Module 1 within one month of starting employment
• Module 2 within six months of employment.

Employees who have previously undertaken RSG training prior to 1 January 2017 must complete Module 1 and Module 2 as a new employee.

Employees who completed Module 4 more than 3 years ago must complete RSG refresher training before they can work in the gaming area.

You should advise your staff of the new RSG refresher training requirements.

You should review the date on which your staff completed Module 2 and Module 4 and determine who needs to complete RSG refresher training.

Keeping a record of employee training

You must keep a record of employees’ completion of RSG training. This may be inspected by the Victorian Gambling and Casino Control Commission.

You can ask employees for copies of their RSG certificates of completion to make sure they have completed their training. They are available to employees on their RSG training account.

You can also do an RSG certificate check on the RSG website (External link) You will need the unique code printed on the employee’s certificate of completion.

Face-to-face training modules

Module 2 and Module 4 are provided face-to-face by Venue Support Workers..

A venue support worker in your area can conduct face-to-face RSG training for your staff in your venue. It is provided free of charge.

Module 2 and Module 4 can be delivered via video-conferencing or in gaming venues.

Please make sure that there is a suitable space available in your venue for the training if being conducted in person.

You can find information about how to organise a face-to-face training session on the Victorian Responsible Gambling Foundation website (External link)

You should contact your relevant venue support worker to schedule Module 2 or Module 4 training sessions for your staff.

Contact details

If you have any questions relating to the RSG training, please email rsgonlinehelp@justice.vic.gov.au (External link) You can also contact the RSG training helpline on 1300 300 635.

If you have any questions relating to Gaming Industry Employee licences, please contact the Victorian Gambling and Casino Control Commission on 1300 182 457.